Stay AWAY From Ferrell Gas Monday Sept. 17th
I called around to different gas companies getting quotes. Was given quote of $1.09 Gallon from Ferrell gas, so I told the lady I would like to order 200 gallons. They asked about information that would be on a metal tag, which I was unable to see, because of a wood box around the tank. I told them I wasn’t even sure if there was a tag. They made it out like it wasn’t a big deal and they would send someone out to inspect the tank.
Wednesday Sept. 19th
Since I wasn’t told how long it would take for them to come out, and they didn’t make it sound like a long time, I decided to call back as this was an emergency and they were aware of such. When I called I was told they would no longer be coming out for inspection, I had to find the tag or they couldn’t fill the tank, so I told them I would tear off part of the box look for it better and call them back. I gave them all the information off the tank. Now they are coming out, but they want me to pay up front before they come out (which I didn’t realize until talking to others I should not have done so), and price is now over $300.
I asked why I was not told my price would change waiting on them, she really didn’t answer that, but would see what she could get it down to, which turned out to be $1.15 gal, so I paid.
Friday Sept. 21st
Driver came out, office called they will not fill tank because of box (we had a dozen conversations about said box, why just now a problem) and wrong regulator, however they did not give me any options, so I told them I would call my husband and call them back. Called back this lady seemed shocked the driver didn’t bother to call ( I was too as I could have been there in 5 mins) she was suppose to get information on what I needed to do and call me back.
That weekend I had had enough and filed a complaint with the better business bureau.
Tuesday Sept. 25th
Bismark office calls, said she spoke with her office manager and they decided they were not going to provide service to me. I guess they didn’t like that I filed a complaint.
Saturday Sept. 29th
I still have not received my refund and have had to pay for propane somewhere else, on top of what I have already paid for with Ferrell Gas.
All this might not look so bad if I didn’t call another company to come out that I called on the 24th and had propane by the 27th apparently it wasn’t that big of a deal for someone who is honest. We did have to change out two regulators, which Rough Riders did for us right then and there, along with a pressure test, they were professional and had amazing customer service.
Product or Service Mentioned: Ferrellgas Propane Tank Refill.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.