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I am on a call as needed arrangement, and I pay in advance. I sent a request on December 28th via email, and followed up on Jan 2nd to make sure my order was received. I stated that at the time of my email, I was at 30 %, but because of the cold weather I was sure it...
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2.6
I didn't like
  • Service or staff attitude
#1164853
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We paid for our gas to be refilled and they told us they would be here in a couple days, when they didnt show up we called back and they told us we were not even scheduled for a delivery. We told them we were all the way out and they said they would put us on emergency...
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1.4
#1162423
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I went to their business to fill a propane tank. Once filled I went into pay . I handed them my credit card ( big mistake) , to pay for the 70.00 in propane they sold me. The employee then went into a back room to process the card and print a receipt. After about 5-7...
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1.1
#1132730
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Ferrellgas - Terrible service

Ferrellgas
#1171496
Took a payment for 100 gallons of propane waited 12 days for delivery filled 25 gallons over sent a bill for 40 dallors crooks they seem to be more interested on impressing there investers on there website by ripping off there customers
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Ferrellgas - Horrible Service

Ferrellgas
#1169753
1.7
Details
Was promised propane refill today...No call No show. Ordered refill 11 days ago. Was simply lied to
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Diversity of Products or Services
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Value for money
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Ferrellgas - Poor service

Ferrellgas
#1161495
1.0
Details
This has happen more than once they let you run out of gas and than try to charge you extra. To deliver the gas they say they will call you back and they can not even do that right they charge way more than what I pay in the Gaylord area
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Product or Service Quality
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Ferrellgas - HORRIBLE CUSTOMER SERVICE!!!

Ferrellgas
#1161337
Absolute horrible customer service reps - RUDE, entitled and COMPLETELY UNPROFESSIONAL; raised voice to argue and ultimately hung up on me!! DO NOT RECOMMEND and would definitely look elsewhere. {{Redacted}}
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We got natural gas out at our house so we discontinued the service with Ferrell Gas. They have left the tank out here for over six months. When we all they say that we will see it leave in th next day or so. Lies. I have to get the sheriff after that now.
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Anonymous
Opine2u

That's easy. Just send a certified letter immediately on terminating service with them. Advise that their tank is out front for pickup, and if it is not gone in 30 days it w...

1.0
#1050157
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I have been a customer with Ferrell gas in Campbellsville for about 10 years. I have been calling daily for information about a delivery date for my completely empty tank. I placed my order on December 10th. 4 days later all they can tell me is that delivery will be by...
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1.7
I didn't like
  • Delivery service
#973063
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I ordered propane on 07/20/16, and asked them to fill the tanks. I use the propane for my swimming pool and hot tub. They came out on 07/27/16 and filled the tanks. I was not home, and the tanks were empty, so after filling the tanks, they shut off the propane,...
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Anonymous
Anonymous

The technician is not allowed by protocol to turn on the gas after he has completed a leak test when the customer is not home, this is due to not knowing what appliances the c...

1.0
I didn't like
  • Inability to use product
  • Delivery service
  • Customer service
#891044
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Ferrellgas is a bunch of *&$%ing thieves. Every year I have to go through some sort of BS with them. Have never had a year where I wasn't overcharged, charged for B.S. tank tests, or double charged for tank rental fees. If it wasn't for the fact that my local propane...
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#811751
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I am a retired teacher, 92 years of age. I have been with this co.( although it has been sold to a different name) since 1947--69 years. I have always been on budget pay. My house burned in January, 2010 , completely destroyed. I lived elsewhere for a year. In that...
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Motley, Minnesota
#805438
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Ferrellgas - Worse Customer Service Ever
Ferrellgas - Worse Customer Service Ever
Ferrellgas - Worse Customer Service Ever
Ferrellgas - Worse Customer Service Ever
I did not have a choice when I bought my house 8 years ago as to who supplied my propane. But from the start it's been a horrible experience dealing with Ferrellgas, several missed deliveries resulting in no gas in the lowest temperatures of Winter. After finding out...
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1.4
I didn't like
  • Delivery and customer service
#797681
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Ferrellgas or best propane are the most crooked propane service their is. Their is a company in my area selling propane for $1.19 a gallon. They tried to charge me $1.72 a gallon. So I called them, asked if they could explain to me why their is a 53 cent difference....
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#788745
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