we sold my mothers house after her death i called personaly told them i wanted the tank picked up told them how much gas was in it 20 % which she calculated at 167.00 after several calls trying to figure out why the refund was never recived she finaly tells me the new owner wanted to keep the tank and service with them so they just left it there completly disreguarding my asking them to take the tank so i could get refunded back to her estate i personaly bought the gas to keep the house warm after her death to keep pipes from busting . bottom line is they should have refunded the money for the unused gas and the new owner should have paid them for what was in it.....i would NOT recomend them for your needs they are crooked its bad enough that we had to deal with her death much less a crooked gas company on top of that
Product or Service Mentioned: Ferrellgas Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $167.
Preferred solution: Full refund.
I didn't like: We were screwed.