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1.0

I hate that I have to give them 1star. Is there not a zero star option?

I have no clue how this company is around and doing business bc all they deliver is lies!! Congrats to them for being the only company who could tick me off before even having them out the first time, hacking me off while awaiting deliveries, and really making me mad even after I fired them. This company lacks integrity! They tell you things such as a time frame for delivery and then they don't show.

I would call and be given different dates each time. Instead of a window of a few days it was weeks later before they would show. Even more bizarre was how I had a driver call from their personal cell and tell me they were coming that same day and then they never showed. I called the company and they said, "You weren't listed for delivery today." "Umm ok, then why did your employee call me and tell me he was coming?" I had to be home to give a check and would get tired of them never coming when they said they were.

I can't wait around home 2-3 weeks for them. One time it had been raining and I didn't leave a check under the door bc it was wet and bc I liked giving it in person bc I only wanted to pay the exact cost... I took my son to preschool and found out these idiots finally came after several weeks. Usually they called me before coming...

but not this time. Instead of calling me to tell me they were coming or that they were at my house and needed a check, they left and gave me no gas and had to wait several more days. I was less than ten minutes away from my home. They were not even going to tell me they came by.

I found out by calling them. What made me more mad is how the people in the office never admit to their mistakes like not delivering in the right time frame and always giving you new time frames. If they are behind, a simple, "We are behind schedule and we can deliver in three weeks" would be a great answer... but they just make up ***!

Honesty goes a long way. Doing what you say you are going to do does too! Then I switch companies and they send me a bill of $80 for picking up their tank. they came months later to pick this up.

They said their customers are top priority so they would pick it up when they could. It took talking to managers to finally get their *** tank off my property. I never agreed to this in a contract or in writing or verbally. I wouldn't give them another penny!

This new company I am using rocks!!! They are sweet and always do what they say and show up when they say they will. They make Ferrell look like ***! I know now more than ever how bad Farrell Gas is.

Do not use them! Nothing but headaches!!!

Reason of review: Problem with delivery.

Location: Princeton, Texas

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