Ferrellgas

First i had to pay upfront for tank set, tank fill and delivery charges and it's over $500!!! I paid and waited and waited, called customer service every week for 3 weeks and kept getting told someone would call me with a time and date coming to set me up.

Keep in mind they don't fill it the day they set tank on ground and hook up and the fact that this company is only option for us in my area. So they do what they want. I finally got tank and a couple days later filled. I live in a 33' fifth wheel camper by myself.

I looked at my account and noticed i was charged for a tank fill before my tank was even set. I was charged for tank and propane in it when set and then again a couple days later when they came back to fill. Being charged delivery each time. I have emailed someone about this on 3 occasions and still no response.

I'm in Iowa and this weekend it's going to be -14 and I'm at 30% or less in my tank and i paid what they said i owed, $180+ to be told i had to also pay for what i was going to get upfront of $176!!! In a matter of 3 months or less I've been charged almost $800 for propane!!! Paying upfront and then they tell me it will be delivered between now, the 11th of January and the 23rd!!! Why are we paying upfront for something we don't know how much we will need by the time they get here???

The delivery guys never leave a receipt or anything stating they were there to fill and the website is a joke. I went in to pay my amount due and how i had a balance due i don't know but i made another payment and it said payment already pending and then i had to pay the upfront costs for the new order i placed that i may not get for 2 weeks when it's freezing out and below 0.
I've asked for an explanation about why I'm paying this much when tank wasn't set until nov 30th!!! And i agree with others that the customer service girl i spoke with before was very rude. They don't care about any customers when they are the only option to get service.
I'm a single woman with limited income and being charged like I'm living in a mansion and being charged for fills of propane before it was even set up for it.

I filed a complaint with bbb as well and will be filing them everywhere i can. Hoping to get some help on this matter.

Horrible company! Switched to Ferrel and was nothing but a disaster.

They scheduled our fill 8 days before the tank was even delivered. Promised the tank would be filled the very next day and left us empty during a winter storm. When we called, we were told our delivery was expedited (this is after being hung up on several times) then called an hour later to be told their driver couldn't make it up our plowed road. With another storm system on the way, we call again and are told they cancelled our fill and a ticket was submitted for a tank pickup since we complained so much!

It is below zero and I have no way to run a furnace, use my oven, or my generator should we lose power. The company should no longer be in business

Ordered gas on the 4 of Jan. Was told it was arrive on the 11 So I ran out of gas waiting on them.

12 come still no gas. Call to get my money back, after wait 30 minutes on hold.was told it was getting processed. That afternoon Ferrell Tuck show up at 4:30. I stopped him in my driveway.

No phone call, text messages, nothing. Week later no deposit into my account. I called again. Waiting 35 minutes, again just to talk to someone.

Was told it was mailed out, because they withdraw the money electronically, but couldn't put it back ?so yet another week goes by finally got my paper check today. I hope it doesn't bounce. I used there slogan against them. No, one from Ferrell will, respond to this either.These people use a call number some where in the US , but you can't talk to anybody local anymore.

Huge mistake. Use a local people to get your gas. Some that cares about your business. A local company delivered my gas and they have live people answering the phone.

After looking up Ferrell,that went bankrupt once all ready. Keep this up and ferrel will be doing it again soon.

As you can see by the reviews, this company is a joke. I ran out of gas on 1/19 and called to speak to the company.

While on hold, I decided to start a chat on the website to try and get it done ASAP. After about 30 minutes, I received a chat text from support that told me the order would be placed and it would be 7-10 days. I explained that I was out of propane and was in desperate need since the weather was calling for freezing temps. "all we can do is place the order" I agreed and they placed the order...mind you I am still on hold so I decided to drive out to my local Ferrel gas...after about a 20 minute drive and still being on hold, I opened the doors to my local Ferrell gas only to be greeted by two of the rudest unhelpful couple of guys that had no interest in helping me.

Upon getting back in my vehicle, finally after 2 hours and 8 minutes on hold I had a HUMAN!!! She told me that the order was placed, and she put a rush due to us being OUT of propane and promised a call by 6 pm on the 19th.

It is the 22nd, and we have not heard from anyone, but I did start a call at 7 am this morning and I just hit 2 hours and 4 minutes waiting on hold. The chat service will give you hope..."your 5th in Que...you're the next in the Que...and then BOOM...the message that they are receiving extreme high call volume and to try again later.

Tried to purchase propane. No luck and they will only take a bank account on their pay portal.

Don't know about you but I can't afford 2000 a heating season out of pocket so I need to use a credit card for a few fills so I can pay it off over summer. Welcome to corporate America, where they can file bankruptcy on millions upon millions of dollars but treat you like trash if you've had a few late bills or a credit score under 700. Ferrell gas 100% deserves the less than 2 stars they get here. I assume since they are so level headed and awesome with their money mismanagement, it means you better be perfect and have the money in your bank account instead of being able to use a credit card.

Another disgraceful corporation that could care less about it's customers. And yes you can Google their bankruptcy it's 100% fact.

Very dissatisfied this ordering time. It has been 11 days since I ordered.

I am totally OUT of gas. Website said they would deliver Jan 22. Still NO gas. Now the new estimate is Jan 25.

If they couldn't make the date they should have told me up front so I could have gotten gas from another location without all this hassle.

If I was on the schedule for Jan 22 and they failed to deliver, hadn't my turn arrived and shouldn't I have been put on the schedule for the next day?

Would not have run out if that were the case. Now extra time, effort and money has to be spent in order to bleed all my gas lines.

This will be my last delivery.

Ordered on a Wednesday,after paying for the gas. I was told it would take a week to get it.should of been told that up front.

Other gas company's take one to two days.When I ordered they knew I was very low.(15%) you can't talk to a local office. And I waited 30 minutes to talk to a real person.My first and last time dealing with ferrel. The lady on the phone didn't care I was out of propane. I will pay twice as much to deal and talk to local people.

Not some one that sits in an office to be smart with you . *** customers service. Once was all they will get my money.

Wished I could have given a lower rating. Ferrel needs to be on I negative number rating.

HORRIBLE COMPANY!

I just filed a complaint with the BBB. I prepaid $237.83 for a delivery of gas on 12/22/23 with an arrival date on or before 1/4/24.

January 4th came and they had still not delivered it. I called to see where my gas was and they said it would come on January 5th, and it did not. I had to call back on the 5th and it finally came at 9 PM on the 6th. They charge me a $150 for next day delivery because I called to see where my delivery was!?!?!

I should have received the gas on December 23rd if it was a next day delivery! I did not receive it before the guaranteed date and I did not even receive it next day after I called! I have NO INTENTION of paying this fee, but they will not let me order gas until I do.

THIS IS AN ILLEGAL SCAM! I have filed a complaint with the Better Business Bureau.